Happy Overall

Measure: Qualified waitlist responses with complete preference information (percent of responses).

Start with 10 consecutive eligible tasks, or all tasks in one week; retain exceptions and record the sample size.

Acceptance boundary: Do not turn interest into orders or assumed demand; no automated marketing without the owner's approved audience and consent.

Measure: Fit/care questions requiring individual staff handling (questions/eligible inquiry).

Start with 10 consecutive eligible tasks, or all tasks in one week; retain exceptions and record the sample size.

Acceptance boundary: Never invent garment dimensions or care claims; retain unresolved fit questions for a person.

Measure: Accepted orders due by the observation cutoff completed within their confirmed production window (percent of all accepted orders due by cutoff).

Include every accepted order due in the frozen observation window; separately report on-time completed, late completed, overdue open, and cancelled orders with reasons. Do not remove failed commitments from the denominator.

Acceptance boundary: Owner controls commitments and artist rights; do not assume current revenue or production capacity from the roster's stage label. Retain overdue and unfinished orders; do not improve the percentage by dropping cancellations or uncompleted orders. Report missing promised dates and do not hide them by excluding those orders from the service review.