Could a more complete site brief reduce pre-visit back-and-forth for commercial-kitchen service?
A structured site intake sheet for access windows, equipment identifiers, available photos, and the owner's requested service scope.
What we could measure together
Measure: Clarification contacts needed before a visit can be scheduled (contacts/visit).
Start with 10 consecutive eligible tasks, or all tasks in one week; retain exceptions and record the sample size.
Acceptance boundary: The technician approves the scope; AI cannot certify equipment condition, fire safety, or compliance.