Could initial coaching inquiries require repeated clarification before the right program is identified?
A structured intake form plus a draft summary that maps stated goals to an owner-approved program catalog.
What we could measure together
Measure: Clarification rounds before a staff-approved program match (rounds per inquiry).
Count clarification exchanges in an owner-approved, anonymized sample, including inquiries that receive no match.
Acceptance boundary: Coach reviews every match; do not infer mental-health conditions or promise business income.