Could families need several exchanges to determine which program and application route applies?
An approved-program FAQ and form checklist that drafts routing explanations with source links.
What we could measure together
Measure: Administrative clarification exchanges before routing (exchanges per inquiry).
Review an approved sample of deidentified inquiries and record correct program routing, including unresolved cases.
Acceptance boundary: Staff approves eligibility and enrollment; use synthetic examples first and avoid profiling children.