ProWorx

Measure: Time to first correctly configured job among completed onboarding attempts (minutes).

Freeze all eligible onboarding starts and cutoff. Report completed, failed, abandoned and unresolved counts and rates for the same cohort; latency is conditional on completed attempts. Retain unresolved age and zero-completion cases.

Acceptance boundary: Keep a first-job completion checklist and count corrections; do not infer legal or tax settings. A lower success-conditional time does not pass if completion or configuration accuracy deteriorates.

Measure: Clarification rounds before an estimate can be prepared (rounds/request).

Start with 10 consecutive eligible tasks, or all tasks in one week; retain exceptions and record the sample size.

Acceptance boundary: Never invent job measurements, scope, customer intent, or a price; compare estimate correction rate.

Measure: Manual reconciliation effort per invoice with a mismatch (minutes/exception).

Start with 10 consecutive eligible tasks, or all tasks in one week; retain exceptions and record the sample size.

Acceptance boundary: No payment action or customer message is sent; preserve partial payments, refunds, and duplicates as distinct exceptions.