Could consultation requests arrive with enough project details and the correct appointment expectations?
A draft confirmation checklist for appointment policy, room type, available measurements, desired materials, and project timing.
What we could measure together
Measure: Consultations needing avoidable scheduling or brief clarification (percent of consultations).
Agree eligible work, observation window, quality threshold and exclusions with the owner before comparing.
Acceptance boundary: Local staff must resolve the published appointment-policy inconsistency; do not promise walk-in availability, prices, or dates.